Privacy policy
Last updated: November 9, 2024
This Privacy Policy describes how Top Songs Prints (hereinafter, the “Site”, “we”, “us” or “our”) collects, uses, and discloses your personal information when you visit or use our services, make a purchase from topsongsprints.com (hereinafter, the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
Collection and Use of Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, the rights of our users, and others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. The term “personal information” refers to information that identifies you, describes you individually, or can be reasonably linked or associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you submit directly through our Services may include the following. Contact details, including your name, address, phone number, and email address. Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number. Account information, including your username, password, security questions, and other information used for account security purposes. Customer support information, including information you choose to include in communications with us, such as when sending a message through the Services.
Some features of the Services may require you to provide certain information directly. You may choose not to provide this information; however, doing so may prevent you from using or accessing those features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as companies that support our Site and Services, including Shopify, and our payment processors, who collect payment information (such as bank account details, credit or debit card information, and billing address) to process your payment, fulfill your orders, and provide the products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below titled Third-Party Websites and Links.
Use of Your Personal Information
Provision of services and products. We use your personal information to provide the Services and perform our contract with you, including processing your payments, fulfilling orders, sending notifications related to your account and your purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns or exchanges, and providing other account-related features and functionality. We may also enhance your shopping experience by allowing Shopify to connect your account with other Shopify services you choose to use. In this case, Shopify will process your information in accordance with its Privacy Policy and Consumer Privacy Policy.
Marketing and advertising. We may use your personal information for promotional and marketing purposes, such as sending promotional, advertising, and marketing communications by email, text message, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and on other websites. If you are a resident of the EEA, the legal basis for this processing is our legitimate interest in selling our products in accordance with Article 6(1)(f) of the GDPR.
Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other details with anyone. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for this processing is our legitimate interest in maintaining the security of our website for you and other customers in accordance with Article 6(1)(f) of the GDPR.
Communications and service improvement. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest in responding to you, providing effective services, and maintaining our business relationship with you in accordance with Article 6(1)(f) of the GDPR.
Cookies
Like many websites, our Site uses cookies. For specific information about the cookies we use in connection with operating our store with Shopify, please see https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services, including remembering your actions and preferences, as well as to run analytics and better understand user interaction with the Services, in our legitimate interest to manage, improve, and optimize the Services. We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers accept Cookies automatically by default, but you can choose to configure your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may negatively affect your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or become unavailable. In addition, blocking Cookies may not completely prevent the sharing of information with third parties, such as our advertising partners.
Disclosure of Your Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, or other reasons consistent with this Privacy Policy. Such circumstances may include disclosure to vendors or other third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer support services, cloud storage, fulfillment, and shipping. We may also disclose information to business and marketing partners to show you advertising and provide services to you, in accordance with their own privacy notices.
We may disclose information when you direct, request, or otherwise consent to such disclosure, such as for shipping products to you or through the use of social media widgets or login integrations. We may disclose information to our affiliates or within our corporate group in our legitimate interest of operating a successful business. We may also disclose information in connection with business transactions such as mergers or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants, or similar requests, to enforce applicable terms of service, and to protect or defend the Services and the rights of our users and others.
We disclose the following categories of personal and sensitive data for the purposes described above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information.” Identifiers such as basic contact details and order- and account-specific information, commercial information such as order details, purchase information, and customer support information, internet or other similar network activity such as usage data, and geolocation data such as locations determined by IP address or other technical measures may be disclosed to service providers and third parties acting on our behalf, business and marketing partners, and affiliates.
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you. With your consent, we share personal information for advertising and marketing activities as described above.
Third-Party Websites and Links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide on public or semi-public platforms, including third-party social media platforms, may be visible to other users of the Services or those platforms without limitation. Our inclusion of such links does not, by itself, imply endorsement of the content of those platforms or their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information, as those terms are defined under applicable law, of individuals under 16 years of age.
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure while in transit. We therefore recommend that you do not use insecure channels to communicate sensitive or confidential information.
The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. These rights are not absolute and may apply only in certain circumstances, which may allow us to deny your request as permitted by law.
You may have the right to request access to and knowledge of the personal information we hold about you, including details about how we use and share it. You may have the right to request deletion of your personal information. You may have the right to request correction of inaccurate personal information we maintain about you. You may have the right to receive a copy of your personal information and request its transfer to a third party in certain circumstances. You may have the right to opt out of the sale or sharing of your personal information or the processing of your personal information for targeted advertising, as defined by applicable privacy laws. If you visit our Site with a Global Privacy Control opt-out signal enabled, depending on your location, this may be treated as a request to opt out of the sale or sharing of information for the device and browser you use to access the Site. You may have the right to request restriction of processing of your personal information. Where processing is based on consent, you may have the right to withdraw your consent. You may have the right to appeal our decision if we refuse to act on your request. We may send you promotional emails, and you may opt out at any time using the unsubscribe option in those emails, although we may still send you non-promotional emails related to your account or orders.
You may exercise any of these rights through the methods indicated on our Site or by contacting us using the details below. Exercising these rights will not result in discrimination. We may need to collect information to verify your identity before responding to your request. Where permitted by law, you may designate an authorized agent to make requests on your behalf, subject to verification of authorization and identity. We will respond to requests as required by applicable law.
Complaints
If you have a complaint about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, you may consult the list of data protection supervisory authorities.
International Users
Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information may also be processed by staff and external service providers and partners in those countries. If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country deemed to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may contact us by email at topsongsprints@gmail.com.
For the purposes of applicable data protection laws, and unless otherwise explicitly stated, we are the data controller of your personal information.